1- Looking beyond Western leadership models: Implications for global managers

Much of the confusion limiting our understanding of leadership processes in different countries can learn more be traced to the initial assumptions we make about the topic.

2- Managing Collaboration: IMPROVING TEAM EFFECTIVENESS THROUGH A NETWORK PERSPECTIVE

“Not everything is or will be a team. Increasingly, we don’t have teams here so much as groups that need to form, get their work done, and disband or move on to the other three teams they are on. This meaning of dissertation flies in the face of a lot of the advice on building team harmony, vision, and other things that we just don’t have time for. Its like we call them teams but they aren’t really in the conventional sense of the word . . . we need new ways of working with these groups.”

3- Leaders Who Coach Create Coaching Cultures

Tom gave his coach a quizzical look, not quite sure how to take her comments. Ellen, his coach, was describing to Tom her recommendations for focusing their coaching work together. On the basis of the background information that Ellen had gathered, she could clearly see that Tom would benefit from integrating a coaching approach into his management style. Tom wasn’t exactly sure what that meant, but he was certain that he didn’t have time for this.

4- How to Manage Your Boss

No matter where you work, you report to someone—maybe even to two or three bosses. Whether you think your boss is brilliant or a bore, the fact is that you have to manage the relationship with your boss if you want to advance your career.

5- Women and the Labyrinth of Leadership

When you put all the pieces together, a new picture emerges for why women don’t make it into the C-suite. It’s not the glass ceiling, but the sum of many obstacles along the way.

6- The Ladder of Inference: How assumptions can cause miscommunication

The Ladder of Inference comes from Peter Senge’s book "the Fifth Discipline Field book" and is based on our commitment to our beliefs once made. We live in a world of beliefs we self-generate based on conclusions made and inferred from what we observe, plus our past experiences. Our ability to achieve results is eroded by feelings that are:
  • Our beliefs are the truth
  • The truth is obvious
  • Our beliefs are based on true data
  • The data we select are the real data

  • Using the Ladder of Inference
    You can't live your life without adding meaning or drawing conclusions. It would be an inefficient, tedious way to live. However, you can improve your communications through reflection, and by using the ladder of inference in three ways:
    1). Becoming more aware of your own thinking and reasoning (reflection);
    2). Making your thinking and reasoning more visible to others (advocacy);
    3). Inquiring into others' thinking and reasoning (inquiry).

    Daniels Communications is a training and development organisation managed by an inspiring, professional, resilient woman (who).. graciously agreed to attend the meeting and do a presentation on first world approach to human resources management resulting from her many years of service with Vista Print. In my (former) capacity of HR Director at Caribbean Producers Jamaica Limited (CPJ) we immediately engaged their services to achieve our training and development goals for our Supervisors and middle Managers. The service provided by Daniels Communications was impeccable, challenging and visionary resulting in a transformation of our organisation.

    Petra Ann Williamson, Human Resources Director
    Couples Resorts

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